Frequently Asked Questions
Everything you need to know about your Thomson Carter experience.
What is the standard shipping timeframe?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We offer a 30-day return window for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on beauty products that have been opened or used.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout process.